Delete your account & data

You can permanently delete your Sumitt account and personal data. Here’s exactly how, and what happens.

How to delete your account

There are two ways:

In the app: go to Settings → Account → Delete your account, type DELETE to confirm. Deletion is immediate.
By email: send a request from your account’s email address to privacy@sumitt.com.au with the subject “Delete my account”. We check it is you, then do it.

You don’t need an active subscription to delete your account, and there is no charge. A subscription you pay for on the web is cancelled first, so nothing bills after. A subscription bought in the iPhone app is billed by Apple, and only you can stop it: open Settings on your iPhone, tap your name, then Subscriptions, and cancel Sumitt there.

Export first. Deletion removes your invoices and payment records too. If you need them for tax, download the bookkeeper pack from Reports and exports before you delete.

What gets deleted

When your deletion is processed, we permanently remove:

Your login and authentication record.
Your business profile (name, ABN, licence, contact, bank and payout details).
Your quotes, jobs, clients, schedule, templates and pipeline data.
Your invoices, payments, progress claims and variations.
Your AI conversation history, the AI customer briefs, and your saved settings.
Your business risk checks, reports and watches.
Your logo, your cover photo and your site photos, including any photos a client sent with a quote request.
Your Xero and QuickBooks connections: Sumitt hands each grant back as part of deletion.
Your Stripe customer record, your in-app purchase record, and the notifications set up on your phones.
Your Stripe payout account, once its balance is zero. If money is still on its way to you, the account stays open until it lands, then we close it.

What stays, and why

A small amount of data sits outside the deletion, because another party holds it, or because a step could not finish on the day:

Payment records held by Stripe: Stripe keeps its own records of the payments you collected and of your subscription, under Stripe’s rules. We cannot delete those.
A step that could not finish: if one of the clean-up steps above cannot finish on the day (a provider is down, or a payout is still on its way to you), we are told, and we finish it by hand.
Analytics: the record of your account id in our product analytics (PostHog) is deleted with your account, by hand if the automatic step cannot run.
Backups: a copy may sit in our encrypted database backup for a short time after deletion, until that backup is replaced.
A one-way record that you signed up, so a deleted account can’t be used to claim a second free trial. It’s a scrambled (hashed) form of your email or phone number plus the date we first saw it. We can’t read your address back out of it and we never use it to contact you; we can only check whether an address given to us at signup matches one. Nothing else is kept: no name, no business details, no activity, no record of what you did.

How long it takes

In the app, deletion happens the moment you confirm. A request by email is actioned once we have checked it is you, and completed within 30 days, and we confirm by email once it is done.

This can’t be undone. Deleting your account is permanent. If you just want to stop being billed, you can cancel your subscription instead and keep your data.

Questions

Anything unclear? Email privacy@sumitt.com.au. See also our Privacy Policy.